Faq - Frequently asked questions

 

Welcome to HEALIX: Your Peace of Mind Starts Here

At HEALIX, your trust and well-being are our absolute priorities. We are committed to providing exceptional service, ensuring you feel safe and confident in every interaction with us. Here, you'll find answers to your most common questions. If you have further inquiries, don't hesitate to reach out to us at contact@healix.us.com.

1. WHAT ARE THE SHIPPING TIMES?

We aim to process your orders within 1-2 business days. Delivery times are typically 7 business days.

In rare cases, delays may occur due to high demand or unforeseen circumstances. Please know that we are here to assist you promptly should any issues arise.

2. WHAT ARE THE SHIPPING COSTS?

We offer free delivery exclusively within the UK, ensuring a smooth and cost-effective shopping experience for our local customers.

3. WHERE DO YOU SHIP?

We proudly ship worldwide. However, certain restrictions may apply to specific countries due to regulations or logistics challenges. If your location is affected, we sincerely apologise and encourage you to contact us for further clarification.

4. WHAT SHOULD I DO IF MY DETAILS WERE ENTERED INCORRECTLY OR HAVE CHANGED?

If you’ve noticed an error in your details, please contact us immediately at contact@healix.us.com.

While we can update information prior to dispatch, we cannot modify orders once shipped. In the event that your package is returned to us, we will reach out to arrange a resolution together.

5. HOW CAN I TRACK MY ORDER?

We provide tracked shipping for your convenience and peace of mind. Simply email us at contact@healix.us.com to receive your tracking details.

Please note that tracking updates may take 3-5 days to appear in the system.

6. DO YOU OFFER RETURNS?

Absolutely. We’re confident in the quality of our products, which is why we provide a 30-day return policy. This gives you ample time to decide, risk-free.

Returns must meet the following criteria:

• The item is unused.

• It remains in its original condition and packaging.

7. WHAT IF MY PRODUCT IS FAULTY OR DAMAGED?

We are committed to your satisfaction and will immediately replace any faulty or damaged items. To process your request, please:

1. Take a photo or video of the damaged item.

2. Email it to us at contact@healix.us.com with details of your concern.

We’ll respond promptly to resolve the issue and ensure your satisfaction.

8. HOW DO I OBTAIN A REFUND?

Once your returned item has been inspected and approved, we will notify you and process your refund to the original payment method.

Rest assured, this process is seamless and prioritised to ensure you experience no unnecessary delays.

9. IS ONLINE PAYMENT SECURE?

Yes, absolutely. Your payment information is encrypted and processed securely by certified partners, ensuring your data remains confidential and protected.

10. WHAT ARE HEALIX’S VALUES IN HEALTH AND CARE?

At HEALIX, we believe in empowering lives through access to trusted, medical-grade products. Our mission is grounded in:

• Quality: Providing products recommended by healthcare professionals.

• Integrity: Prioritising your safety and well-being above all else.

• Compassion: Delivering outstanding service with care and empathy.

We strive to be your partner in health, offering solutions that inspire confidence and peace of mind.

11. HOW CAN YOU BE SURE ABOUT OUR COMMITMENT?

HEALIX is not just a brand; it’s a promise. With a dedicated UK-based customer support team available 24/7, we are here to assist you at any time. From order placement to post-purchase support, we are committed to excellence in every interaction.

For any additional questions, don’t hesitate to reach out to us at contact@healix.us.com. Your health, care, and confidence matter most to us.